Losing a meaningful piece can leave you with practical questions as well as a personal loss. Bring the records you have and your insurer’s instructions so we can discuss suitable jewelry or watch replacement options.
Diamonds By Raymond Lee helps customers in Boca Raton explore replacements for jewelry and watches. Previous appraisals, receipts, photographs and grading reports can help us understand the original piece and compare available options.
Depending on the item, that may mean finding an available piece or discussing custom jewelry design. We will discuss materials, appearance, availability and the proposed work with you.
Your insurer determines coverage and claim approval. Confirm its requirements and the approved budget before committing to a replacement.
Compare the proposed replacement with the records of your original item.
CUSTOMER EXPERIENCES
General customer service experiences with our store.
★★★★★
Great customer service. Jose is really nice and helpful. I love the store and his patience. He took his time with no rush to help us. Thank you Jose
★★★★★
The staff here is very friendly and environment is kept very clean. Happy faces and friendly welcomes by Jose and Dan. Such great service here.
★★★★★
This location has a great selection. The staff are very welcoming and professional. The atmosphere is very relaxed, you aren’t rushed at all. :)
Reviews collected October 3, 2026.
Timing depends on insurer approval, availability and whether sourcing or custom work is needed. We will discuss an expected schedule once the proposed replacement is clear.
Your insurer decides what it will approve under your policy. Share its documentation requirements with us and obtain approval before committing to the replacement.
We can discuss available options based on photographs, grading reports and other records. Natural gemstones vary, so an exact match may not be possible. Review the proposed stone before approving it.
Payment arrangements depend on the insurer and the claim. Confirm any deductible, additional cost and payment schedule with your insurer and our team before work begins.
Contact your insurer before selling, altering or making arrangements for the recovered item. Your policy and claim settlement determine what happens next.
Ask for the warranty and care terms that apply to the specific piece or work before approving it. Coverage can differ between jewelry, watches and custom work.
Discuss your preference with us and check what your insurer permits. Confirm the approved claim amount and any additional amount you would need to pay before deciding.
