Tell us what has changed: a stopped movement, inaccurate timekeeping, a cracked crystal or a bracelet that no longer closes securely. Bring any service records and let us know about previous repairs or replacement parts.
Contact the team with your brand and model before visiting so we can confirm the available service options.
Battery replacement, movement servicing, crystal replacement, bracelet repairs and refinishing involve different checks and parts. The brand, reference, age and condition help determine what work is appropriate and available.
Tell us if preserving the original dial, hands, case finish or other components is a priority. Review proposed replacements, refinishing and testing before approving the work. For related jewelry work, see our jewelry repair services.
Visit Diamonds By Raymond Lee at 2801 N Federal Hwy, Boca Raton, FL 33431.
The service needed depends on the watch and its condition. Confirm which work is available for your model.
CUSTOMER EXPERIENCES
Customer experiences with our store, selected for this page.
★★★★★
I took my Rolex for repairs and I have never had service this good. The watch repair came out great, but the staff were impeccable. Super friendly and offered waters, coffee, snacks to our entire group.
★★★★★
"I recently had the pleasure of visiting this wonderful jewelry store, and I cannot speak highly enough of my experience! From the moment I walked in, I was met with warm smiles and a genuine willingness to help. The staff is exceptionally friendly and knowledgeable, making the shopping experience enjoyable and stress-free.They offer an impressive selection of jewelry, and I always make a point to stop by before making any purchases. Whether you're looking for something specific or just browsing, you're sure to find a fantastic variety to choose from.I also had my watch repaired during this visit. The technician was quick and efficient, reassuring me that the service would only take a few minutes. I truly appreciate their commitment to quick and honest service, which is often hard to find these days.Overall, I highly recommend this store to anyone in search of quality jewelry and outstanding customer service. You won’t be disappointed!"
★★★★★
Came in to get my Rolex resized and Barbie helped me out! Super helpful, in and out within 5 minutes. Highly recommend!
Reviews collected October 3, 2026.
Timing depends on the diagnosis, work approved and parts availability. Ask for an estimated completion window after inspection and confirm how the team will notify you if it changes.
Contact the team with the brand, reference and known service history to discuss suitability. Parts availability and condition can limit the options. Explain which original details you want preserved before approving work.
Ask the team to assess the damage and confirm the correct replacement options for your model. Discuss the source of the part, price and any further checks needed before the watch is used again.
Tell us how much time it gains or loses, when the problem began and whether it has stopped or been damaged. An inspection can help establish the next steps; symptoms alone do not identify the repair needed.
Discuss the existing finish and the result you want before approving refinishing. Ask about the possible effect on case lines, markings and originality, especially for a collectible watch.
Bring the watch for an assessment of the setting and available matching options. Ask how a replacement or alteration may affect the design, originality and any manufacturer warranty.
Request the written terms that apply to the proposed work before approval. Confirm the duration, covered work, exclusions and process for reporting a concern. Manufacturer coverage is a separate matter.
